Return Policy Page

Applicability of the return policy:

This return policy is applicable for customers purchasing the products from  www.gptsouq.com  or GptSouq mobile application (together referred as “GptSouq Platform”) 

Products eligible for return

A. GptSouq section

Products eligible for returns will only be accepted under the following conditions:

Electronics , Mobiles, Computers and laptop:

·       The product must be returned with the original packaging, sealed, and unopened.

·       If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.

·       If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must also be returned.

Beauty and Health

·       Hair and personal care, vitamins-dietary supplements and sports nutrition products are not eligible for return.

·       Beauty (Cosmetics, Skin Care, etc.), fragrances and Health products that are opened or used will not be accepted.

Fashion

·       Apparels such as underwear, lingerie, swimwear, bra, socks & tights are not eligible for return.

·       Apparel products are eligible for return only if they are unused, unworn, unwashed, undamaged, with all their labels and tags completely intact, in original packaging.

·       Footwear, eyewear, watches, bags & luggage must be returned in their original packaging with all tags completely intact.

Home & Kitchen

·       Furniture and large home appliances are not eligible for return.

·       Home decor products are accepted for return only if the product is unopened, free from any damage and must be in the original packaging.

·       Unwrapped bedding products will not be accepted for return.

·       Products that have been used, altered, assembled, or installed will not be accepted unless they are defective.

Sports & Outdoors

·       Products eligible for return can be returned only if the product is not used and is in the original packaging.

Toys & Games

·       Dressing up costumes are non-returnable

·       Toys and Games that are used, activated or missing parts will not be accepted for return

Baby Products

·       Hygiene-related products, feeding & training accessories, diapers and accessories, bath care, and medical treatment products are not eligible for return.

·       Baby products eligible for return must be returned with the original packaging, sealed, and unopened.

Automotive

·       The product must be returned with the original packaging, sealed, and unopened.

·       If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you unless there is a manufacturing defect.

·       If the product is not working due to a manufacturing defect, the original box, information booklet, and all other accessories must be returned too.

Tools & Home Improvement

·       The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)

·       Any item which is used or damaged will not be accepted for return.

Books

·       Books that are eligible for return will only be accepted if unused, not torn, or damaged, and in their original condition.

Stationery & Office Supplies

·       The item must be returned in its original condition, including all original packaging and materials (manuals, accessories, etc.)

·       Any item which is used or damaged will not be accepted.

Terms and conditions for accepting returns

·       The product must be returned with the original packaging, sealed, and unopened.

·       If the product has been used, or the product’s original box was opened, or the original seal was removed, we will decline the refund and return the product back to you.

·       For all the products having warranty tag- refer to seller warranty or manufacturing defect of the products, customer will have to contact directly to the service center of the seller/manufacturer, as the case may be, such products are not accepted for returns by Gptsouq .

·       A product will not be accepted as returned until it has been notified to the customer that it is accepted for return.

Only the products covered in above categories will be considered for return. Products falling under other categories such as perishable items, grocery, food items etc are not eligible for return.

Return window

Unless otherwise specified, GptSouq offers a return window of fifteen (15) days from the date of receipt of the shipment by you, in case of returnable products.

Process upon receiving return request

It may take up to one week based on your location for a product to reach us once you return it. Once the item reaches our fulfillment center, allow for up to two (2) business days for us to receive and process your returned product. After the return is processed, it may take up to seven (7) to fourteen (14) business days for the refund to get credited to your credit card or your GptSouq wallet if you paid in cash. Your refund is subject to the condition of the returned product.

General conditions applicable to all returns

GptSouq reserve the right to return a product to the customer if the product returned does not meet any of its guidelines or conditions. The customer shall not be entitled to any refund if the product is not eligible for return. In the case a product is declined for a return request at any stage, and such product is under GptSouq section then we will make two (2) attempts and in case such product is under Minutes section then we will make one (1) attempt to deliver the product back to the customer. In case the applicable attempts of delivery are unsuccessful, we will hold the product for three (3) business days only in our delivery hub. The customer can raise a request for another attempt with our customer care team within three (3) business days post the last notified attempt. If we receive the request from the customer for another attempt within three (3) business days post the last notified attempt, we can arrange the last attempt for delivery within two (2) business days otherwise the item will be sent for liquidation and the customer won’t be able to request for the delivery of the product again.